COVID-19 Information & Help
We are still fully operational and should anything change we will let our customers know by email and on our website. We know these are worrying times and the health and well-being of our customers and staff remain our top priority. We will continue to follow the Government recommendations and advice. We’re grateful for your custom and continued support at this time. We've put together some FAQs which may help answer any queries.
Q. Can I still place an order?
Absolutely, we are still processing orders from our website and via our call centre and fulfilling them as normal. Our customer service team are receiving many more calls and enquiries than usual so we thank you for your patience if you experience a longer wait time than normal. Also to accommodate different working patterns, our business hours have changed slightly to Mon-Fri 8.30am – 5:00pm.
Q. What if I'm having trouble placing my order online?
You can call our Customer Services Team on 0800 043 5777 or email them at email@example.com and they will get back to you as soon as possible. We are experiencing some issues with the payment gateways due to the worldwide demands on these systems. If you experience a persistent problem, please call our team on 0800 043 5777 and they will be able to process your order.
Q. Are delivery times affected?
We are now offering courier next day delivery again. The normal restrictions apply here and orders must be placed before the daily cut off of 2pm to be delivered the following working day. Standard delivery is still available which can take up to 5 days for delivery, however most orders arrive the next working day!
Q. Is it possible to return items?
Yes, we are still processing returns. It may take a little longer for the returns process to be completed but our finance team will inform you of any delays should you return an item.
Q. Will I receive any statements by post?
We apologise but we are unable to send out some statements by post due to our team working from home. Once we get back into the office we will be able to post any back dated statements. In the meantime if you would specifically like to request a digital copy of your statement please contact our Customer Service Team. Monthly statements will be sent out as normal by post as long as we can access our warehouse.
Q. Do you have any information about Covid-19?
We have written a few articles on Covid-19 - and will continue to do so as more information emerges - looking at what a coronavirus is, the latest research on vitamin C, and we also have articles available detailing how you can support your immune health.