Delivery

We offer FREE 1st Class Delivery on all orders*

Standard Professional Postage Costs

Order Value Royal Mail
24
Royal Mail
Tracked 24
Special Delivery
Before 1pm
Up To £100 FREE £5.50* £9.50*
Over £100 Not Applicable FREE £9.50*

Healthcare Professional Postage Costs

Order Value Royal Mail
24
Royal Mail
Tracked 24
Special Delivery
Before 1pm
Under £25 £2.95 £5.50* £9.50*
£25 - £100 FREE £5.50* £9.50*
Over £100 Not Applicable FREE £9.50*

*FREE Delivery on all orders not available for practitioners and students who already receive a healthcare professionals discount.

We offer free delivery via Royal Mail 24 as standard on all orders from non-healthcare professionals as well as Next Day delivery options. For orders over £100 we also offer free next day delivery service.

Orders placed before 2pm are usually dispatched the same working day. This means standard delivery orders will be with you between 1 and 5 working days - many arrive the next day. We also use Royal Mail Special Delivery as a delivery option if you need your products sooner.

To get guaranteed next working day delivery, please place your order before 2pm and choose either the Royal Mail Tracked 24 or Special Delivery Before 1pm delivery method at the check out. Orders must be placed before 2pm to be delivered on the next working day (excludes Bank Holidays & Public Holidays). Please note that carriers do not include Saturday as a working day and orders will only be delivered Monday - Friday

For healthcare professionals and students we offer free standard postage for orders over £25 and charge £2.95 for standard postage for orders under £25.

We offer free Royal Mail Tracked 24 delivery on orders over £100 for all customers including healthcare professionals and students.

Occasionally delivery methods available and times may be adjusted due to increased demand on postal services.

*Orders placed for delivery to Northern Ireland postcodes may not be delivered within 24 hours and may take up to 2 working days to arrive.

Next Day Delivery is not available in: 
Scottish Highlands 
Scottish Islands 
Orkney & Shetland 
Scilly Isles 
Isle of Man 
Channel Islands 
These areas have a two working day delivery.

Delivery of Products

Your order will be fulfilled by the estimated delivery date given when you submitted your order, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out above, we will not be liable for any delay or failure to deliver the products due to such circumstances, including any failure in our guaranteed next-day delivery service, except that we will refund you the difference between the cost of standard delivery and the guaranteed next-day delivery service if selected. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.

Delivery will be completed when we deliver the products to the delivery address that you specified.

For home deliveries, if no one is available at the address to take delivery, Royal Mail will leave you a note that the products have been returned to either our carrier or our premises, in which case, please contact the carrier or us (as appropriate) to rearrange delivery.

We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning 0800 043 5777 or if calling from a mobile 0333 577 0101 or emailing [email protected] if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.

All risk in the products that you order (including risk of loss or damage to the products) shall pass to you on completion of delivery. You own the products once we have received payment in full for them, including all applicable delivery charges.

International delivery

Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to the Republic of Ireland or locations outside of the UK please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly at [email protected] or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (if outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website for further information.

Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us at [email protected] or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (if outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website for alternative means to pay.

You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.