Delivery and Returns

We offer FREE 1st Class Delivery on all orders*. 

We want to ensure that we are always offering the best value as well as the highest quality to our valued customers. Therefore we are currently trialling a special offer of FREE standard delivery via 1st Class Royal Mail on ALL orders placed by non-healthcare professionals. 

For healthcare professionals and students we offer FREE standard postage for orders over £65 and charge £2.95 for standard postage for orders under £65. 

Our standard delivery method is Royal Mail 1st Class and we aim to dispatch all orders placed before 3pm on the same working day. This means standard delivery orders will be with you between 1 and 5 working days - many arrive the next day. We also use FedEx Next Day as a courier delivery option if you need your products sooner.

We offer FREE courier delivery before 6pm on orders over £100 for all customers including healthcare professionals and students.

To get guaranteed next working day delivery, please place your order before 3pm and choose your courier delivery method at the chekc out (options are next day before 6pm or next day before midday). Orders must be placed before 3pm to be delivered on the next working day (excludes Bank Holidays & Public Holidays).

Orders placed after 3pm on Fridays will not be shipped until Monday (excludes Bank Holidays and Public Holidays).

* FREE Delivery on all orders not available for practitioners and students  who already receive a healthcare professionals discount.

Non-Professional Postage Costs
Order Value 1st Class
Royal Mail
Courier
Before 6pm
Courier
Before 12pm
Up To £100 FREE £5.50* £9.50*
Over £100 Not Applicable FREE £9.50*



Healthcare Professional Postage Costs
Order Value 1st Class
Royal Mail
Courier
Before 6pm
Courier
Before 12pm
Under £65 £2.95 £5.50* £9.50*
£65 - £100 FREE £5.50* £9.50*
Over £100 Not Applicable FREE £9.50*


*Orders placed for delivery to Northern Ireland postcodes may not be delivered within 24 hours and may take up to 48 hours to arrive.

Delivery of Products

Your order will be fulfilled by the estimated delivery date given when you submitted your order, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out above, we will not be liable for any delay or failure to deliver the products due to such circumstances, including any failure in our guaranteed next-day delivery service, except that we will refund you the difference between the cost of standard delivery and the guaranteed next-day delivery service if selected. If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion.

Delivery will be completed when we deliver the products to the delivery address that you specified.

For home deliveries, if no one is available at the address to take delivery, the courier/Royal Mail will leave you a note that the products have been returned to either our couriers or our premises, in which case, please contact the courier or us (as appropriate) to rearrange delivery.

We take reasonable care to ensure that the products and their packaging leave our premises in good condition. Please inform us immediately (no later than 7 days after receipt) by telephoning 0800 043 5777 or if calling from a mobile 0333 577 0101 or emailing help@nutriadvanced.co.uk if you find that the delivery does not include products you have ordered, or is incorrect or if any products are damaged upon opening the packaging. Please see our warranty terms below and the Faulty Products section above with regard to damaged or faulty products.

All risk in the products that you order (including risk of loss or damage to the products) shall pass to you on completion of delivery. You own the products once we have received payment in full for them, including all applicable delivery charges.

International delivery

Depending on your location, there will be restrictions on product availability and delivery. If you require delivery to the Republic of Ireland or locations outside of the UK please contact us for advice and to place orders as the website will not accept orders for these locations. Please note that any such deliveries will be subject to customs, legal, regulatory and certain practical restrictions and are therefore at your risk. We have no control over any additional charges that may arise and we cannot predict their amount. We will not be responsible if products are delayed or not delivered to you due to seizures under customs or other restrictions. Please contact us directly at help@nutriadvanced.co.uk or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (if outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website for further information.??

Please note that we are not able to accept payments using debit or credit cards from certain countries, so please contact us at help@nutriadvanced.co.uk or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (if outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website for alternative means to pay.

You will be responsible for payment of any such import duties, taxes and other fees. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

365 FREE Returns

Our 365 Day FREE Returns Guarantee means if you’re less than 100% happy with your purchase then simply return the empty container within 365 days and you will receive a full refund within 7 working days.

No Hassle – No Argument – No Quibbles!

Your satisfaction is our guarantee: If your Nutri Advanced product disappoints in any way then simply send back the remainder - or even just the empty container - via FREEpost within 365 days of purchase. We will refund the amount you paid for the product within 7 days of receiving the return up to the value of £250 per annum. The 365 Day FREE returns guarantee is only open to those who purchase directly from Nutri Advanced so is not applicable for those who have purchased from pharmacies, retail outlets or other 3rd party re-sellers.

How To Return A Product

To return a product, just download our returns form (below) or contact us by email (help@nutriadvanced.co.uk) or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (If outside the UK call on 0044 1663 718850) or via the Contact Us page on the website.

Returns Address

FREEPOST RTHY-JSUU-RBAE
Nutri Advanced Ltd
Meridian House
Unit 13
Botany Business Park
Macclesfield Road
Whaley Bridge
High Peak
SK23 7DQ

Cancellation Form Returns Form

 

Terms and Conditions of the 365 Day Free Returns policy

If you are not satisfied with a product and you wish to return it after any right to cancel has expired, then you can return the product via freepost within 365 days of the date you purchased it. We will refund the price paid for the product in full, but not the delivery charges. We will not refund any postage costs paid on the original order. Please note that we are unable to refund you for products that have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and that are regarded as perishable goods, or if a product’s expiry date has passed. The 365 Day Free Returns policy is applicable to orders up to a value of £250 per annum and is only valid for those who have purchased directly from the Nutri Advanced website (www.nutriadvanced.co.uk) or via our call centre.

None of the terms of our 365 Day policy will affect your legal rights as a consumer.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. We will refund your order within 7 working day but please allow up to 14 days for any refund to be processed and to reach your account.

Only orders placed whilst our 365 Returns policy was in place can be returned under this policy (applicable from the 25th July 2016).

If the Products are faulty or not as described

Faults with our products are rare. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in the Terms and Conditions will affect these legal rights.

If, on delivery to you the product is faulty or not as described, or the product subsequently develops a fault which is covered under our warranty, then please contact us by sending an email to help@nutriadvanced.co.uk or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (If outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website and we will discuss next steps with you. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, the expiry date and we will also ask you for proof of purchase from us. If you decide that you would like a refund, then you must return the product to us as soon as reasonably possible and we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please make sure you retain your receipt for postage as we will ask you for proof of posting and cost.