Health Professional FAQs
General questions regarding Nutri Advanced products and services
- 1. What are my postage options?
We send most of our orders Royal Mail first class which means your order will be with you between 1 and 5 working days - many arrive the next day. We also use FedEx Next Day delivery if you need products sooner.
Orders must be placed before 3pm to be delivered on the next working day (excludes Bank Holidays & Public Holidays)
Orders placed after 3pm on Fridays will not be shipped until Monday (excludes Bank Holidays and Public Holidays).
Order Value 1st Class
Under £65 £2.95 £5.50* £9.50* £65 - £100 FREE £5.50* £9.50* Over £100 Not Applicable FREE £9.50*
*Orders placed for delivery to Northern Ireland postcodes may not be delivered within 24 hours and may take up to 48 hours to arrive.
- 2. Can products be shipped overseas?
For all orders to overseas destinations please contact our Customer Services Team on 0800 043 5777 who will be happy to advise and assist. If calling from outside the UK please call 00 44 1663 718850. All orders for UK delivery can be placed on the website and will be shipped as detailed above.
- 3. What is your returns policy?
From 25.07.2016 we will be offering a full refund on any product that you’re not entirely satisfied with. Simply return it to us within 365 days and we’ll give you a full refund. Please see our Product Returns policy in the Terms of Sale for full details.
- 4. What are your opening hours?
Our office is open Monday to Friday, 8.30am-5.30pm (GMT). All orders for UK delivery can be placed on the website at any time.
- 5. Product related FAQs
I think I’ve had a reaction to a product. What should I do?
The best way to be sure that your reaction is due to the supplements you are taking is to discontinue all new supplements and see if your symptoms go away. If they do you can re-introduce any supplements one at a time, monitoring any symptoms as you do so, to ascertain which supplement you are reacting to. Always tell your practitioner that you have reacted as this can give them useful clues to the way that your body is working and may help to tailor your personal protocol.
Is x supplement free from … gluten/dairy/soy?
You can view the label with the most up to date information on allergens by viewing the production information in the product shop. Click here to find a product in the product shop.
Is x supplement vegetarian/vegan?
You can view the product information in the product shop to see whether a product is vegetarian or vegan. Click here to find a product in the product shop.
Where are the ingredients sourced from?
At Nutri Advanced we only use ingredients from the best and highest quality sources. We use a mix of natural and manufactured ingredients according to what provides the greatest results for the end user.
Why do you use excipients?
Excipients are the non-active ingredients in our formulas that help in the way the active ingredients are used and processed. The excipients that we use are safe and approved and are only used in the minimum necessary amount. The excipients help a product to take its form as a tablet or capsule. They also make tablets and capsules easier to breakdown in the stomach and easier to swallow.
You use a lot of tablets, some of which are larger than I’m used to. Why is that?
Our products are all carefully formulated to ensure the best delivery at the best dosage. Research has proven time and time again that people prefer to take fewer, larger tablets than more, smaller tablets. All of our formulas are tested to ensure that they disintegrate properly in the stomach within a short period of time.
I can get similar products a lot cheaper if I get them from a high street chain
Some cheaper brands don’t use well researched ingredients in their formulations meaning that their products are not as well developed as Nutri Advanced’s products and less effective. Our products use the highest quality ingredients which have been extensively tested and researched to ensure they meet our strict quality standards, as well as being more effective.
- 6. I have had an unauthorised payment taken.
We do not have any subscription services and do not keep any card details on file. If you have had an unauthorised payment taken from "Aja nutraadvanced" or "thrivenutra" this is not our company and you should contact your bank or card provider as soon as possible. Our company will appear on statements as "Nutri (Imports & Exports) Limited” or "NutriImport"