365 Day FREE Returns Guarantee

Our 365 Day FREE Returns Guarantee means if you’re less than 100% happy with your purchase then simply return the empty container within 365 days and you will receive a full refund within 7 working days.

No Hassle – No Argument – No Quibbles!

Your satisfaction is our guarantee: If your Nutri Advanced product disappoints in any way then simply send back the remainder - or even just the empty container - via FREEpost within 365 days of purchase. We will refund the amount you paid for the product within 7 days of receiving the return up to the value of £250 per annum. The 365 Day FREE returns guarantee is only open to those who purchase directly from Nutri Advanced so is not applicable for those who have purchased from pharmacies, retail outlets or other 3rd party re-sellers.

How To Return A Product

To return a product, just download our returns form (below) or contact us by email (help@nutriadvanced.co.uk) or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (If outside the UK call on 0044 1663 718850) or via the Contact Us page on the website.

Returns Address

FREEPOST RTHY-JSUU-RBAE
Nutri Advanced Ltd
Meridian House
Unit 13
Botany Business Park
Macclesfield Road
Whaley Bridge
High Peak
SK23 7DQ

Cancellation Form Returns Form

 

Terms and Conditions of the 365 Day Free Returns policy

If you are not satisfied with a product and you wish to return it after any right to cancel has expired, then you can return the product via freepost within 365 days of the date you purchased it. We will refund the price paid for the product in full, but not the delivery charges. We will not refund any postage costs paid on the original order. Please note that we are unable to refund you for products that have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and that are regarded as perishable goods, or if a product’s expiry date has passed. The 365 Day Free Returns policy is applicable to orders up to a value of £250 per annum and is only valid for those who have purchased directly from the Nutri Advanced website (www.nutriadvanced.co.uk) or via our call centre.

None of the terms of our 365 Day policy will affect your legal rights as a consumer.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. We will refund your order within 7 working day but please allow up to 14 days for any refund to be processed and to reach your account.

Only orders placed whilst our 365 Returns policy was in place can be returned under this policy (applicable from the 25th July 2016).

If the Products are faulty or not as described

Faults with our products are rare. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in the Terms and Conditions will affect these legal rights.

If, on delivery to you the product is faulty or not as described, or the product subsequently develops a fault which is covered under our warranty, then please contact us by sending an email to help@nutriadvanced.co.uk or (if in the UK) call us on Freephone 0800 043 5777 or if calling from a mobile 0333 577 0101 (If outside the UK call on 00 44 1663 718850) or via the Contact Us page on the website and we will discuss next steps with you. We may ask you for a photo of the problem, the Lot or Batch number of the product, the product code, the expiry date and we will also ask you for proof of purchase from us. If you decide that you would like a refund, then you must return the product to us as soon as reasonably possible and we will refund the price of the product in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please make sure you retain your receipt for postage as we will ask you for proof of posting and cost.